Shipping policy

All orders are processed and shipped within 2–5 business days after your purchase is confirmed. Orders are not processed or shipped on weekends or public holidays.

Once your order has shipped, you will receive a confirmation email containing your tracking number and detailed shipping instructions. You can monitor your shipment status online with the provided tracking information at any time.

Standard shipping times vary depending on your delivery location. Estimated delivery times are provided for reference only and are not guaranteed. Delays may occur due to carrier processing, weather conditions, public holidays, customs clearance, or other circumstances beyond our control.

Customers are responsible for ensuring that the shipping address provided is accurate and complete. We are not liable for lost, misplaced, or returned packages caused by incorrect or incomplete delivery information entered at checkout.

For international orders, import duties, taxes, and any related clearance fees are the responsibility of the customer. We do not cover additional charges incurred during customs processing or local delivery.

If your order arrives damaged, missing items, or you receive an incorrect product, please contact us immediately at support@ateroll.com with photos and relevant proof. We will review your case and resolve the issue accordingly.

For any shipping-related questions, order updates, or delivery concerns, you can always reach out to our support team at support@ateroll.com.